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Support Information
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Customer Support

Because of the large volume of users, ValueAd Technical support will take support calls only from paying customers, Ad Network Publishers and Advertisers. All paying customers should email at: Please include your account identification. For security reason please email questions from the account you sign up with us. We respect your privacy and trying all measures to protect your data.

Support hours:
  • Monday - Friday: 8:00am - 8:00pm PST
  • Weekends: Noon - 5:00 pm PST
You may also call our support line:
  • 1 (619) 339 3657
Enterprise users may call 24/7 at:
  • 1 (866) VALUEAD
For all other support questions we will try to provide via Friendly Asked Questions section (FAQ). ValueAd team organized FAQ section by product so it will be easier then ever to find right answers on your questions.

If you did not found answer on your question we will kindly help you over email. Please use: Don't forget to tell us about product you are asking, section of this product, your actions as user and type of the data you expect or trying to input. This information will help us to save time to both of us and provide you with quick response that will keep you moving forward.

If you would like to purchase 1-year support for $999.00 please e-mail at: Our e-mail response will not keep you waiting.